Terms of Service

  1. Who we are and how to contact us

    1. This website is operated by or on behalf of Montu Group UK Ltd which trades as ‘Alternaleaf’ (“We, Us and Our”). We are a limited company, registered in England (registered company number 14043081) and our registered office is at 140 Wharfedale Road, Winnersh Triangle, Reading, Berkshire, United Kingdom RG41 5RB, UK.
    2. We are an independent telehealth service registered with, and regulated by the Care Quality Commission to prescribe medicinal cannabis (“Medication”). The prescription of Medication falls within the discretion of our clinicians (“Clinicians”) following an online patient consultation and a determination of unmet clinical need (“Services”).
    3. Our Services are offered on either a ‘pay as you go’ basis or via a monthly subscription service (“Membership”).
    4. To contact us, please email hello@alternaleaf.co.uk

  2. What’s in these Terms

    1. These terms of service (“Terms”) tell you the rules for using our website https://www.consult.alternaleaf.co.uk/ (“Website”).

  3. Acceptance of these Terms

    1. By using our Website and/or app (together “Digital Platforms”) to access our Services, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Digital Platforms.
    2. We recommend that you print a copy of these Terms for future reference.

  4. Other terms/documents that may apply

    1. These Terms refer to the following additional documents which also apply to your use of our Digital Platforms and form part of these Terms:
      1. Our Privacy Policy which explains how we collect, use and store your personal data.
      2. Our Zero Tolerance Policy which explains our zero tolerance approach to unacceptable behaviour exhibited towards our staff.
    2. In purchasing Services from our Digital Platforms, our Terms and Conditions of Business will apply to the purchase.

  5. Permitted age and location

    1. By accessing our Digital Platforms, you confirm that you are aged eighteen years or over. If you are not aged eighteen years or over, you must not use our Digital Platforms.
    2. Our Digital Platforms are directed to people residing in the United Kingdom. We do not represent that content available on or through our Digital Platforms is appropriate for use or available in other locations.

  6. Changes to these Terms

    1. We amend these Terms from time to time. Every time you wish to use our Digital Platforms, please check these Terms to ensure you understand the Terms that apply at that time.

  7. Changes to our Digital Platforms

    1. We may update and change the content of our Digital Platforms from time to time to reflect changes to our Services, our user’s needs and our business priorities. We will try to give you reasonable notice of any major changes.

  8. Suspension or withdrawal of our Digital Platforms

    1. Our Digital Platforms are made available free of charge.
    2. We do not guarantee that our Digital Platforms, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    3. You are responsible for ensuring that all persons who access our Digital Platforms through your internet connection are aware of these Terms and that they comply with them.

  9. Transfer of this Agreement

    1. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing by email if this happens and ensure the transfer does not affect your rights under these Terms.

  10. Account safety

    1. If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

  11. Use of our Digital Platforms

    1. We are the owner or the licensee of all intellectual property rights in our Digital Platforms and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. You may print off one copy, and may download extracts, of any page(s) from our Digital Platforms for your personal use and you may draw the attention of others within your organisation to content posted on our Digital Platforms.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Our status, and that of any identified contributors, as the authors of content on our Digital Platforms must always be acknowledged except where the content is user-generated.
    5. If you print off, copy, download, share or repost any part of our Digital Platforms in breach of these Terms, your right to use our Digital Platforms will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms).
    6. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Digital Platforms or any Services provided via, or in relation to, our Digital Platforms for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using or permitting, authorising or attempting the use of:
      1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Digital Platforms or any data, content, information or Services accessed via the same.
      2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
    7. Our Digital Platforms, its content and any Services provided in relation to the same are only targeted to, and intended for use by, individuals residing in the United Kingdom. By continuing to access, view or make use of our Digital Platforms and any related content and Services, you hereby warrant and represent to us that you are residing in the United Kingdom. If you are not a resident of the United Kingdom, you must immediately discontinue use of our Digital Platforms and any related content and Services.

  12. Links to our Digital Platforms

    1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    3. You must not establish a link to our Digital Platforms in any website that is not owned by you.
    4. Our Digital Platforms must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
    5. We reserve the right to withdraw linking permission without notice.

  13. External content and links

    1. Our Digital Platforms may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
    2. Where our Digital Platforms contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

  14. Reliance on our Digital Platform information

    1. The content on our Digital Platforms is provided for general information only and does not constitute medical advice, diagnosis or treatment.
    2. Although we make reasonable efforts to update the information on our Digital Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our Digital Platforms is accurate, complete or up to date.
    3. Information contained on our Digital Platforms does not represent treatment of a particular person or the commencement of a doctor patient relationship.
    4. We are not liable for any loss or damage incurred as a result of you or anyone else using our Digital Platforms and placing reliance on the content.

  15. Viruses

    1. We do not guarantee that our Digital Platforms will be secure or free from bugs or viruses.
    2. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.
    3. You must not:
      1. Misuse our Digital Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Digital Platforms or any part of it;
      2. Attempt to gain unauthorised access to our Digital Platforms, the server on which our Digital Platforms are stored or any server, computer or database connected to our Digital Platforms or any other equipment or network connected with our Digital Platforms;
      3. Interfere with, damage or disrupt any software used in the provision of our Digital Platforms or any equipment or network or software owned or used by any third party on which our Digital Platforms relies in any way.
      4. Attack our Digital Platforms via a denial-of-service attack or a distributed denial-of-service attack.
    4. By breaching provision 15.3, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Digital Platforms will cease immediately.

  16. Loss or damage suffered by you

    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    2. We only provide our Digital Platforms for domestic and private use. You agree not to use our Digital Platforms for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

  17. Use of your information

    1. We will only use your personal information as set out within our Privacy Policy.

  18. Disputes

    1. These Terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.